Privacy & Cookie Policy

1. Who we are

Complete Construction Salisbury Ltd is a construction company based in Salisbury, Wiltshire. Our contact details are on our Contact page (phone 07387 265 360, email info@completeconstructionsalisbury.co.uk, Unit 21, Norton Enterprise Park, Whittle Rd, Salisbury SP2 7YS).

2. Information we collect

We may collect:

• Contact form: name, email, phone number, subject, and message when you submit an enquiry or quote request.
• Website usage: when you visit our site we may collect technical data (e.g. IP address, browser type, pages viewed) via cookies and similar technologies, as described in the Cookie section below.

3. How we use your information

We use your data to respond to enquiries, send quotes, improve our website and services, and for analytics (e.g. understanding how visitors use our site) where we have a legitimate interest or your consent as set out in our Cookie Policy below.

4. Cookie Policy

Our website uses cookies and similar technologies. A cookie is a small file stored on your device when you visit a website.

We use:

• Strictly necessary cookies: required for the site to work (e.g. security, load balancing). These do not require consent.
• Analytics cookies: we use Google Analytics to understand how visitors use our site (e.g. pages viewed, time on site, general location). This helps us improve the website. Google Analytics may set cookies and collect data as described in Google's Privacy Policy and Google's Cookie Policy.
• Search Console: we may use Google Search Console (and related tools) to monitor how our site appears in search results and to improve our site. This can involve data sent to Google in line with Google's Privacy Policy.

If you decline: if you click "Decline" on our cookie banner, we will not set analytics cookies (e.g. Google Analytics). The website will still work normally; we simply won't collect analytics data from your visit. You can change your mind later by clearing this site's data or cookies and revisiting, when the banner will appear again.

Managing cookies: you can control or delete cookies via your browser settings. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Choosing to block or delete cookies may affect how the site works or how we can improve it.

5. Legal basis and retention

We process your data on the basis of consent (where we ask for it, e.g. non-essential cookies), contract (to respond to your enquiry or quote), or legitimate interest (e.g. improving our services, analytics). We keep enquiry and quote data for as long as needed to deal with your request and for a reasonable period afterwards for business and legal purposes; analytics data is typically aggregated or anonymised and retained in line with our analytics provider's terms.

6. Security and sharing

We take steps to keep your data secure. We do not sell your personal data. We may share it with service providers (e.g. email, hosting, analytics such as Google) only where necessary and under appropriate agreements. Google may process data globally as set out in their privacy policy.

7. Your rights

Under UK data protection law you have rights including access, correction, erasure, restriction, objection, and data portability. You can contact us at info@completeconstructionsalisbury.co.uk to exercise these or with any questions. You also have the right to complain to the ICO.

8. Changes and contact

We may update this policy from time to time; the "Last updated" date at the top will change. For any questions about this Privacy & Cookie Policy, contact us at info@completeconstructionsalisbury.co.uk or via our Contact page.